FAQ & support
Can't find an answer? Write to us right from Tacto — the Tacto button on the board → Help → Support — or to [email protected]. A real person replies.
Frequently asked questions
The Worklog says time tracking is open only to board members
Trello doesn't list you as a member of this board — for example, you are viewing a public board. Ask a board admin to add you to the board, then reopen the card.
A colleague doesn't see time tracking on the board
They are probably a board guest — not a member of the board's workspace. Either add them to the workspace in Trello or ask a workspace admin to give them access in Settings → Guests.
Why does the board appear in reports for some colleagues but not others?
Reports show the boards each person is on. A workspace admin can share all tracked boards with the whole workspace in Settings → Board access.
Does the timer keep running if I close the browser?
Yes. Timers live on the server and run until you pause or stop them.
Can I log time for someone else?
A workspace admin can: in the Worklog press More… and pick the person in the Member field. Other members log only their own time.
I deleted an entry by mistake — can I get it back?
Yes, for 30 days: Reports → History, the Deletions filter, Restore. You can also ask the AI assistant: “restore the entry I deleted yesterday”.
I don't see the Finance tab
It is only for workspace admins, and only when reports are opened from a board of that workspace. Members never see amounts. See Finance.
How do I change a rate for one past month only?
Finance → Rates, the rate → Rate history → Edit next to that period. Other periods stay as they are. See Rates.
How do I move my history from Chronos?
Export a CSV from Chronos and import it in Reports → Export → Import a file…. See Import.
Which AI assistants are supported?
Any that supports MCP over HTTP: claude.ai, Claude Desktop and Claude Code, ChatGPT, Cursor, Windsurf, Zed, VS Code with Copilot and custom agents. claude.ai, ChatGPT and Claude Code connect without a key. See AI assistant.
How do I stop the assistant asking every time?
Settings → AI assistant → Assistant confirmations: “Only before edits and deletions” or “Don’t ask”. This is done only in Settings: from chat the mode can only be tightened.
Is the interface available in my language?
Tacto follows your Trello language: English and Russian are supported. The AI assistant understands any language.
How do I delete my data?
Settings → My data → Remove personal settings… or the Power-Up menu → Remove personal settings. See Removing your personal data.
Contact
The easiest way is from Tacto: the Tacto button on the board → Help → Support, or Settings → Support. Pick what it is about — a question, something broken, an idea or something else — describe it and leave an email for the reply: Trello doesn't share your email with us, so without it we can't answer. When it's easier to show than to explain, attach up to three files of 5 MB — screenshots, PDF, text, CSV or Excel; a screenshot can simply be pasted. Along with the request we get the board you write from, your language, Tacto version and browser. Further down the same window shows your requests and their status: received, in progress (we took the bug or idea on), answered by email, resolved.
You can also email [email protected]. Email is also the way for board guests from outside the workspace: time tracking and the Support window are closed to them. Include the board link and a screenshot if something looks wrong — it helps us answer faster.